Terms of use
Your use of this website is governed by these Terms of use - by using this website you agree to be bound by these Terms of use.
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All content on this website is provided by Duncan Crine Mediation Limited and is for general information only - we do not warrant that it is complete, accurate or up to date. It does not constitute legal or other advice and must not be relied upon as such. We reserve the right to amend or remove this website and any of its content without notice at any time.
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Duncan Crine Mediation Limited, its directors, officers and employees shall have no responsibility or liability whatsoever for any loss resulting to persons accessing or using this website or relying upon its content.
We have no control over, and are not responsible for, any third party websites which may be linked from this website. Duncan Crine Mediation Limited, its directors, officers and employees shall have no responsibility or liability whatsoever for any loss resulting to persons accessing or using any such third party website or relying upon its content.
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All content on this website is protected by copyright and may not be copied or shared other than, without alteration, for the purpose of accessing our services.
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​These Terms of use shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any claim, dispute or matter arising out of or in connection with the use of this website and/or these Terms of use.
Complaints
We aim to provide a high quality service but mediation participants should raise any issue or concern about our service directly with the Mediator who will endeavour to resolve it as soon as practicable. If an issue remains unresolved, a formal Complaint may be made pursuant to our Complaints Handling Procedure, as follows:
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Please submit any Complaint within 21 days after the Mediation date by email to complaints@duncancrinemediation.co.uk using the heading "Complaint”. Please include the date of the mediation, the names of the parties and brief details of the complaint (Complaints lodged more than 21 days after the Mediation date will not be considered);
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Complaints will normally be acknowledged within 7 days of receipt;
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Complaints will be investigated and a substantive Response will normally be provided to the complainant within 28 days of acknowledgment, unless further time is required (in which case the complainant will be informed of the reason for the delay and given an updated timeframe);
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At the conclusion of the Complaints Handling Procedure, a complainant may, in certain circumstances, refer the matter to the Civil Mediation Council (CMC). Such referrals are considered having regard to whether the matters raised could amount to Serious Professional Misconduct and could thereby meet the requisite high threshold of seriousness. Please note that, as a CMC referral relates only to matters which could give rise to Serious Professional Misconduct, this is not a route to compensation, redress, or resolution, and cannot be used to appeal, change, or otherwise alter or overrule the outcome of a Complaints Handling Procedure. Further information is available at: www.civilmediation.org/concerns