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Terms of use

Your use of this website is governed by these Terms of use - by using this website you agree to be bound by these Terms of use.  

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All content on this website is provided by Duncan Crine Mediation Limited and is for general information only - we do not warrant that it is complete, accurate or up to date.  It does not constitute legal or other advice and must not be relied upon as such. 

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Duncan Crine Mediation Limited, its directors, officers and employees shall have no responsibility or liability whatsoever for any loss resulting to persons accessing or using this website or relying upon its content.

 

We have no control over, and are not responsible for, any third party websites which may be linked from this website.  Duncan Crine Mediation Limited, its directors, officers and employees shall have no responsibility or liability whatsoever for any loss resulting to persons accessing or using any such third party website or relying upon its content.

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All content on this website is protected by copyright and may not be copied or shared other than, without alteration, for the purpose of accessing our services.

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We reserve the right to amend or remove this website and any of its content without notice at any time.

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These Terms of use shall be governed by and construed in accordance with the law of England and Wales.  The courts of England and Wales shall have exclusive jurisdiction to settle any claim, dispute or matter arising out of or in connection with the use of this website and/or these Terms of use.

Complaints

We aim to provide a high quality service but if you have any issues or complaints about our provision of mediation services, please follow our Complaints Procedure as follows:

  1. Please raise any issues as soon as possible with the Mediator who will endeavour to resolve them as soon as is practicable;

  2. If the matter remains unresolved and you wish to pursue a Complaint, please submit your complaint within 21 days after the Mediation date by email to complaints@duncancrinemediation.co.uk using the heading "Complaint”.  Please include the date of the mediation, the names of the parties and brief details of the complaint (Complaints lodged more than 21 days after the Mediation date will not be considered);

  3. Complaints will be acknowledged within 5 working days of receipt;

  4. Complaints will be investigated and a response will be provided to the complainant within 21 working days of receipt, unless further time is required in which case the complainant will be notified in writing within 21 days of receipt. 

  5. If the response is not accepted the complainant may be able to appeal to the Civil Mediation Council. Details of the CMC's appeal processes can be found here: https://civilmediation.org/for-thepublic/complaints/

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