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Privacy Policy

We are committed to protecting your privacy and will respect the confidentiality of your personal information in accordance with this privacy policy.

The type of personal information we receive and process 

We receive and process the following information:

1.  Names, postal and email addresses, landline and mobile numbers, and any other personal information (eg dates of birth, job title, bank details and financial information) which is provided to us for the purpose of  an enquiry or appointment as Mediator or otherwise for the provision of our services relating to:

  • Mediation parties and/or associated persons (including for example families, friends, employees, business associates);

  • Mediation representatives (eg solicitors, counsel) and others assisting with the Mediation (eg experts); and

  • Persons to whom we provide other services such as pre-mediation support and mediation training, their associates and representatives.

​2.  Names and contact details of persons obtained in the course of networking and business development activities.

3.  Website user data automatically collected when you visit our website, including the Internet protocol (IP) address used to connect your computer to the internet and usage data of our website. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

How we get personal information and how we use it

Most of the personal information is provided to us directly by or on behalf of persons in the categories listed above. We may also receive personal information indirectly from other persons who use our services, their associates or representatives (eg other parties to a Mediation), via our webhosting service, or via online searches of publicly available information.

We use the information described in paragraph 1 above to provide our services, including: conflict checks before accepting Mediation appointments, preparing for and conducting Mediations, communicating with participants, record keeping, invoicing and credit control.

We use the information described in paragraphs 2 and 3 above to develop and promote our services, including maintaining a contact database, keeping in contact with persons who may be interested in our services, and maintaining and optimising our website.

We will only share this information where necessary with trusted third parties who enable us to provide our services and maintain this website (webhost, IT services, accountancy, banking, legal, insurance services), or to comply with any applicable laws, regulations or regulator.  We will not buy or sell personal information.


This website uses cookies.  Cookies are small pieces of data which are stored on the internet browsers of website visitors and are used to monitor and track usage of the website.  The purpose of our cookies is to understand how visitors use the website and improve the visitor experience, and to maintain the website's performance and security.  You may control the use of cookies in your internet browser or by clicking on the options in the cookie banner which appears when you first access this website.

The following essential cookies may be placed by our webhost when you visit this website:

XSRF-TOKEN, hs - used for security reasons (duration of session);

svSession - used in connection with user login (duration 2 years);

SSR-caching - used to indicate the system from which the site was rendered (duration 1 minute);

_wixCIDX - used for system monitoring/debugging (duration 3 months);

_wix_browser_sess  - used for system monitoring/debugging (duration of session);

consent-policy - used for cookie banner parameters (duration 12 months);

smSession - used to identify logged in site members (duration of session);

TS* - used for security and anti-fraud reasons (duration of session);

bSession - used for system effectiveness measurement (duration 30 minutes);

fedops.logger.sessionId - used for stability/effectiveness measurement (duration 12 months).

Please note that we do not have any control over or responsibility for any third party websites you may visit via links from this website, so you should refer to their own cookie and privacy policies.   

Lawful processing

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Consent (where this lawful basis applies, you are able to remove your consent at any time using our contact details below); and/or

(b) We have a contractual obligation; and/or

(c) We have a legal obligation; and/or

(d) We have a legitimate interest.


Our storage and retention of personal information

We take steps to protect any personal information we hold, including by the use of password and anti-malware protection on electronic devices.

We retain personal information described in paragraph 1 above for as long as we consider necessary, having regard to the nature of the information and the case, to provide our services, deal with invoicing and financial management, address any subsequent matters which may arise, and comply with the requirements of any insurer, public authority, law enforcement or regulator.

We retain personal information described in paragraphs 2 and 3 above for as long as we consider necessary (having regard to the nature of the information) to develop and promote our services as outlined above. This website is hosted on the online platform and your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

Disposal of electronic data is by permanent deletion.  Hard copy documents containing personal information are returned to the party who provided them, or are shredded.

Changes to this policy

We reserve the right to change this privacy policy as appropriate from time to time.  Any changes will take effect immediately they are posted on this website.


Your data protection rights

Under data protection law, data subjects have rights including:

Access - the right to ask us for copies of personal information held.

Rectification - the right to ask us to rectify or complete personal information considered inaccurate or incomplete.

Erasure - the right to ask us to erase personal information in certain circumstances.

Restriction of processing - the right to ask us to restrict the processing of personal information in certain circumstances.

Objection to processing - the the right to object to the processing of personal information in certain circumstances.

Data portability - the right to ask that we transfer personal information to another organisation, or to the data subject, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.  Please use the contact details below if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details below.

You can also complain to the ICO if you are unhappy with how we have used your data:

Our contact details

Name:                Duncan Crine Mediation Limited


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